Fragmented guest handoffs
Context dies between front office, housekeeping, and F&B, guests repeat themselves.
Every department. Zero shared context.
Zoya.
One Agent.
Every Hotel Department.
Route guest requests, SOPs, and operational context across front office, housekeeping, F&B, and back office , from one governed AI agent.
Department routing preview
guest → late checkout + allergy note → housekeeping + F&B
housekeeping → VIP arrival prep → front office + concierge
f&b → dietary restriction → kitchen + service recovery
engineering → HVAC fault → duty manager + guest update
One agent. Shared context. Every department aligned on the same guest story.
Operational friction
Problems Zoya solves daily
Siloed departments
Each team runs its own tools with no shared operational picture.
Inconsistent SOP execution
Procedures vary by shift, property, and channel , quality drifts.
Governance gaps
Ad-hoc AI tools appear without audit trails, roles, or escalation paths.
Hotel departments & AI governance
Zoya. One Agent. Every Hotel Department.
Zoya standardizes front office, reservations, housekeeping, and F&B, one AI assistant, shared property knowledge, and centralized governance from lobby to back of house.
- PMS-aware guest request routing
- Cross-department sync in real time
- SOP & task automation
- Centralized property governance
Why properties choose Zoya
One agent. Every department aligned.
Unified routing across front office, housekeeping, F&B, engineering, and back office
Operational context available to staff when shifts change and handoffs happen
Governed workflows with role-based access, not shadow AI in every department
Trusted experience
Enterprise, government, and hospitality organizations across four continents.
Amazon NOVA
Project at Turing Inc.
Qatar SCEAI
Government Platform via Veraqor
JPMorgan
Client via TradeSun
AARP MoneyMap
Client via ModusCreate
HBL
Client via 10Pearls
Engro Project
Client via Systems Limited
NY Stock Exchange
Client via GoodCore Software
BTIG
Client via GoodCore Software
Bank of America
Client via Systems Limited
First Horizon
Client via Systems Limited
Agilent USA
Client via netNumina
ABN AMRO, USA
Client via CorrTec
Ladbrokes
Client via Itim Systems
Al Jazeera Media Network
Not ready to deploy yet?
Consultancy before rollout
Need architecture readiness before deploying Zoya? Start with a vendor-neutral assessment , scope, roadmap, and implementation support.
- ✦ AI readiness assessment across operations and technology
- ✦ Fixed-scope roadmap with stakeholder interviews
- ✦ Implementation path to deploy Zoya with confidence
Decision support
FAQ. Questions leaders ask before they invest.
What is Zoya?
Zoya is a single AI agent that routes guest requests, SOPs, and operational context across every hotel department — front office, housekeeping, F&B, engineering, and back office.
Which hotel departments does Zoya cover?
Zoya connects front office, housekeeping, F&B, engineering, concierge, and back-office workflows with shared guest context and governed escalation paths.
Does Zoya integrate with our PMS?
Zoya is designed to integrate with property management systems and adjacent hotel stack tools. Integration scope is confirmed during the property demo and rollout planning.
How do we book a Zoya property demo?
Use the Book a Demo button to schedule via Calendly, email hello@seawingai.com, or submit the contact form on the homepage or contact page.
Is consultancy required before deploying Zoya?
Not always. Many properties start with a demo. If you need architecture readiness, stakeholder alignment, or a fixed-scope roadmap first, our consultancy assessment path is available at /consultancy.
How is Zoya priced?
Pricing depends on property size, departments in scope, and integration requirements. We confirm scope during the property demo and provide a tailored proposal.
Property demo
Contact. Book a Zoya property demo.
See how one AI agent connects every hotel department , from guest requests to housekeeping, F&B, and back office.
First conversation
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